Need support?

Common questions

I can’t sign in. How do I reset my password?

Choose Forgot password? on the sign-in screen and enter the email address you use for plot. Follow the link in your reset email to choose a new password.

If it doesn’t arrive, check your junk folder and that you entered the right address. Still stuck? Email us for help. Never send your password or a sign-in code.

Go to sign in ↗

Something isn’t working. How do I report a bug?

Open Settings in plot and choose Report a bug, or email us if you can’t get into the app.

Tell us what you were trying to do, what happened and the steps that led to it. Include your device model, operating system and plot version if you know them. A screenshot can help, but hide any private information first.

Can I suggest a feature or share feedback?

Yes. Open Settings and choose Leave feedback, or email us. Tell us what you’d like to do and how it would help your film and TV life.

How do I delete my account?

Open Settings, choose Delete account and follow the confirmation steps. This permanently deletes your account and its data and cannot be undone.

If you can’t access your account, contact us from the email address linked to it. You can also ask us for help accessing your personal data. We may need to verify that the account belongs to you.

How do I report or block another user?

While signed in, open the person’s profile and use the report or block controls. To manage people you’ve blocked, open Settings.

If you can’t use those controls, email us with the username or profile link and a description of the issue. Our Community Guidelines explain what’s welcome on plot.